The Qualicare Ottawa Team work together to serve and provide care for people who face age- and health-related challenges in the Ottawa and surrounding areas. We delivering quality personal and health care services to clients and help them and their family supporters navigate the public healthcare system.
Personal Care Managers—Our “Professional Daughters”
Kelly Prevost, RPN
Kelly has fifteen years of patient care, specializing in complex care management including Alzheimer’s/ Dementia, palliative, ALS, and challenging medical and non-medical situations. Combining her experience, expertise, creativity, and discipline, she cares for people who face the challenges caused by medical and aging issues, winning unsolicited praise & accolades.
Kelly served as the Charge Nurse for 126 beds at a major Ottawa long term care facility, personally provided and supervised care for hundreds. In addition, Kelly provided leadership to design and develop an innovative dementia “Gentle Care” unit, replacing the traditional “lock down” unit with a gentle caring culture and cheerful environment. Further to managing Gentle Care, Kelly gained the reputation of being a problem solver and was appointed to revamp the management of the Palliative and Complex Care sections.
At Qualicare, Kelly manages complex cases, provides medical care for clients, and supervises caregivers. Determined to improve the lives of clients, she pioneers high care standards and detailed procedures to ensure consistent excellence in caring for clients. Kelly works with MDs, Case Managers from public healthcare, and Discharge Planners to maximize impact of government funded care before supplementing with Qualicare services as needed.
Kelly’s Mission is to bring long term care into the home and raise the standards of family home care for all ages.
Audrey Robinson, RN
Audrey specializes in palliative care. She was a Palliative Nurse at Élisabeth Bruyère and the founder of Friends of Hospice (now Ruddy-Shankman Hospice), a hospice established in 1995. Through the years, Audrey had served in various organizations as RN, Director of Care, Volunteer Coordinator, and Educator.
Audrey served at the Palliative Care Unit as a RN at Élisabeth Bruyère Hospital (EBH), home to Canada’s largest academic palliative care unit and is Ottawa’s only palliative care hospital unit. While serving at EBH, Audrey received her Certificate in Palliative Care Multi-discipline Program with Honours.
Realizing her passion in providing palliative patients with comfort and dignity, Audrey worked tirelessly as founding leader to establish Friends of Hospice. She served there in various roles, including CEO and Chair, planning and developing various palliative services. Later, the name of the hospice was changed to the current Ruddy-Shankman.
In the last decade until December 2014, Audrey served as a private practice pediatric nurse, which allowed her to provide nursing and palliative care and counseling for children and their families. At Qualicare Ottawa, Audrey applies her passion and compassion to care for Qualicare’s clients and help them navigate the healthcare system to maximize funded care.
Community and Referral Network Relations
Adolfo Fonseca has over twenty years of mentoring and coaching experience. Moreover, he has worked successfully in areas as diverse as agricultural production, risk analysis, project management, and as an academic at the Pan-American School of Agriculture—the top Agriculture Production and Agri-business university in Latin America. In 2013, Adolfo’s father passed away after an arduous battle with prostate cancer. In caring for his father, Adolfo came to realize the importance of high-quality palliative care. This motivates Adolfo to providing care and support for clients through Qualicare’s work to help others in similar situations.
Ana Cerrato brings years of leadership and strategic planning experience in financial management, risk management, and marketing. Ana has a history of involvement with the community, volunteering for different organizations throughout her life. She experienced the hardships and heartbreak of Alzheimer’s disease brought upon her family. She understands the importance of well-managed care and a good support structure and strives to enable Qualicare’s capabilities to bring relief and care for people and their supporting family members.
Operational and Human Resource Management
Eddie & Kathy Chu
Eddie Chu has over forty years of experience in organizing high performance teams across small and large organizations. He has held executive and senior consulting positions at Ontario Lottery and Gaming, The Minto Group, Algoma Steel, World Vision Canada, Tembec Inc, and Healthcare of Ontario Pension Plan. His wife, Kathy Chu, has over twenty years of experience as executive assistant and church ministry leader and administrator. Jointly, they have owned and operating a number of innovative small businesses.
In 2003, Eddie’s father was stricken with lung and brain cancer and passed away at the age of 85 in 2005. His mother passed away at age 91 in April 2015 after suffering from pulmonary fibrosis. Eddie arranged care for his mother in her final months to provide respite for family members using his Toronto Qualicare colleagues. While caring and arranging care for his father and mother, it became obvious to Eddie and Kathy that government-funded care was often limited and navigating through our healthcare system required significant efforts and understanding. Kathy’s mother, who had Alzheimer’s for several years, passed away recently in the US after receiving home care in her last years. Qualicare’s work and mission, therefore, resonate with them on a personal level as they address the growing importance of proper health management and care for the elderly.