The Qualicare Ottawa Team work together to serve and provide care for people
who face age- and health-related challenges in the Ottawa and surrounding
areas. We delivering quality personal and health care services to clients
and help them and their family supporters navigate the public healthcare system.
Personal Care Managers”Our Professional Daughters
Kelly Prevost, RPN
Kelly has fifteen years of patient care, specializing in complex care management
including Alzheimers/ Dementia, palliative, ALS, and challenging
medical and non-medical situations. Combining her experience, expertise,
creativity, and discipline, she cares for people who face the challenges
caused by medical and aging issues, winning unsolicited praise & accolades.
Kelly served as the Charge Nurse for 126 beds at a major Ottawa long term
care facility, personally provided and supervised care for hundreds. In
addition, Kelly provided leadership to design and develop an innovative
dementia Gentle Care unit, replacing the traditional lock
down unit with a gentle caring culture and cheerful environment.
Further to managing Gentle Care, Kelly gained the reputation of being
a problem solver and was appointed to revamp the management of the Palliative
and Complex Care sections.
At Qualicare, Kelly manages complex cases, provides medical care for clients,
and supervises caregivers. Determined to improve the lives of clients,
she pioneers high care standards and detailed procedures to ensure consistent
excellence in caring for clients. Kelly works with MDs, Case Managers
from public healthcare, and Discharge Planners to maximize impact of government
funded care before supplementing with Qualicare services as needed.
Kellys Mission is to bring long term care into the home and raise
the standards of family home care for all ages.
Audrey Robinson, RN
Audrey specializes in palliative care. She was a Palliative Nurse at lisabeth
Bruyre and the founder of Friends of Hospice (now Ruddy-Shankman
Hospice), a hospice established in 1995. Through the years, Audrey had
served in various organizations as RN, Director of Care, Volunteer Coordinator,
Audrey served at the Palliative Care Unit as a RN at lisabeth Bruyre
Hospital (EBH), home to Canadas largest academic palliative care
unit and is Ottawas only palliative care hospital unit. While serving
at EBH, Audrey received her Certificate in Palliative Care Multi-discipline
Program with Honours.
Realizing her passion in providing palliative patients with comfort and
dignity, Audrey worked tirelessly as founding leader to establish Friends
of Hospice. She served there in various roles, including CEO and Chair,
planning and developing various palliative services. Later, the name of
the hospice was changed to the current Ruddy-Shankman.
In the last decade until December 2014, Audrey served as a private practice
pediatric nurse, which allowed her to provide nursing and palliative care
and counseling for children and their families. At Qualicare Ottawa, Audrey
applies her passion and compassion to care for Qualicares clients
and help them navigate the healthcare system to maximize funded care.
Community and Referral Network Relations
Adolfo Fonseca has over twenty years of mentoring and coaching experience.
Moreover, he has worked successfully in areas as diverse as agricultural
production, risk analysis, project management, and as an academic at the
Pan-American School of Agriculture”the top Agriculture Production
and Agri-business university in Latin America. In 2013, Adolfos
father passed away after an arduous battle with prostate cancer. In caring
for his father, Adolfo came to realize the importance of high-quality
palliative care. This motivates Adolfo to providing care and support for
clients through Qualicares work to help others in similar situations.
Ana Cerrato brings years of leadership and strategic planning experience
in financial management, risk management, and marketing. Ana has a history
of involvement with the community, volunteering for different organizations
throughout her life. She experienced the hardships and heartbreak of Alzheimers
disease brought upon her family. She understands the importance of well-managed
care and a good support structure and strives to enable Qualicares
capabilities to bring relief and care for people and their supporting
Operational and Human Resource Management
Eddie & Kathy Chu
Eddie Chu has over forty years of experience in organizing high performance
teams across small and large organizations. He has held executive and
senior consulting positions at Ontario Lottery and Gaming, The Minto Group,
Algoma Steel, World Vision Canada, Tembec Inc, and Healthcare of Ontario
Pension Plan. His wife, Kathy Chu, has over twenty years of experience
as executive assistant and church ministry leader and administrator. Jointly,
they have owned and operating a number of innovative small businesses.
In 2003, Eddies father was stricken with lung and brain cancer and
passed away at the age of 85 in 2005. His mother passed away at age 91
in April 2015 after suffering from pulmonary fibrosis. Eddie arranged
care for his mother in her final months to provide respite for family
members using his Toronto Qualicare colleagues. While caring and arranging
care for his father and mother, it became obvious to Eddie and Kathy that
government-funded care was often limited and navigating through our healthcare
system required significant efforts and understanding. Kathys mother,
who had Alzheimers for several years, passed away recently in the
US after receiving home care in her last years. Qualicares work
and mission, therefore, resonate with them on a personal level as they
address the growing importance of proper health management and care for