Expert Care Coordination

Expert Care Coordination


Overcoming Obstacles

When Sam, 78, suffered a debilitating stroke, his wife and two adult children were left devastated and confused. They felt unprepared and ill-equipped to deal with their medical crisis. At the hospital, the family felt frustrated and powerless as they attempted to get the doctors and nurses to pay more attention to Sam. Over the next few weeks they met various specialists and left the meetings overwhelmed by medical jargon, contradictory opinions and the various treatment options they were presented.

Taking Charge

Sam's family turned to Qualicare for help. Sam was assigned a Nurse Case Manager or "Personal Care Manager" (PCM) who instantly took charge of the case. His PCM attended every meeting with Sam's medical team, investigated each of the treatment options and made sure the family clearly understood Sam's health status and which options deserved exploration.

Expert Coordination

Instead of long-term rehabilitation in hospital, Qualicare arranged for Sam to be cared for at home. An expert team of nurses, physiotherapists, and personal support workers were brought in. Safety modifications, including lifts, were installed in his home and when Sam's family needed emotional support, Qualicare provided counselling.

Qualicare's compassionate team of professionals provided Sam with the expert care he required. Within weeks, Sam's condition improved and he was well on his way to recovery.

  • Comfort from the Start

    For many years, my sister had been the primary caregiver for our mother who needed considerable care for her diabetes, heart condition and mobility issues. Tragically, my wonderful sister also became ill with cancer and I became responsible for the care of both of them. This was very stressful ...
  • Family Support

    Our R.N. case manager arranged follow-up meetings with the necessary specialists and organized the PSW's for homecare, as required. Her nurse remained on-call through all her difficult nights, making sure she was available, anytime she was needed. At the patient's request, our nurse manager ...
  • Five Star Experience

    As the family friend, I hold power of attorney for personal care of an elderly couple in their late 80’s, as their daughter lives out of the country. Previously in two different seniors’ residences, they now reside in their own apartment. Both suffer from mild dementia and cannot live independently. ...