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Single Point of Contact

Single Point of Contact

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A hospital environment only seemed to make things worse for Sarah after being admitted with cardiac problems. Sarah, 75, and her family knew that being treated at home would be the best course of action. Unfortunately, publicly funded home care was not available for many months.

Around-the-Clock Care

Qualicare's expertise in coordinating healthcare services ensured that Sarah would be able to recover at home. Qualicare worked with the hospital to arrange Sarah's discharge, provided around-the-clock nursing, home support services and organized Sarah's transfer to her home. Qualicare also took care of modifying the house, building ramps, installing safety bars and organized equipment and supplies.

Coordinating Care Professionally

Sarah's Personal Care Manager became the single point of contact for all her healthcare requirements. As Sarah's condition stabilized and community home care became available, Qualicare coordinated the public services she was entitled to and supplemented her care as required. In addition, Sarah's PCM remained involved to monitor her health and to manage her healthcare team and services.

  • Comfort from the Start

    For many years, my sister had been the primary caregiver for our mother who needed considerable care for her diabetes, heart condition and mobility issues. Tragically, my wonderful sister also became ill with cancer and I became responsible for the care of both of them. This was very stressful ...
  • Expert Care Coordination

    Overcoming Obstacles When Sam, 78, suffered a debilitating stroke, his wife and two adult children were left devastated and confused. They felt unprepared and ill-equipped to deal with their medical crisis. At the hospital, the family felt frustrated and powerless as they attempted to get the ...
  • Family Support

    Our R.N. case manager arranged follow-up meetings with the necessary specialists and organized the PSW's for homecare, as required. Her nurse remained on-call through all her difficult nights, making sure she was available, anytime she was needed. At the patient's request, our nurse manager ...